Refund & Cancellation Policy

1. Digital products

Because digital products are delivered instantly and cannot be returned, all sales are generally final. However, CART MATRIX LLC will issue a full refund or replacement within 14 days of purchase if:

• The file is corrupted, incomplete, or cannot be opened, and we are unable to provide a working replacement.
• The product is materially different from its description on cartmatrix.net.
• You were charged more than once for the same order.
• You did not receive your download within 48 hours and our team cannot resolve the delivery.

2. Professional services

• You may cancel a service order for a full refund before work begins.
• After work has started, refunds are prorated based on work completed, as defined in your written quote.
• Completed and delivered milestones are non-refundable.

3. How to request a refund

Email info@cartmatrix.net or call +1 (803) 575-0708 with your order number, the email used at checkout, and the reason for your request. We respond within 2 business days.

4. Processing

Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

5. Chargebacks

Please contact us first so we can resolve any issue quickly. We are committed to fair resolution of every request.

6. Contact

CART MATRIX LLC · 2614 Arapahoe St, Denver, CO 80205 · info@cartmatrix.net · +1 (803) 575-0708 · cartmatrix.net